Customer service

We work hard to make your shopping experience with us as easy as possible. If you need our help, we are here for you!

For returns in Austria: Here you can find Sevice Points that accept your return with DHL.

Feel free to check out the most frequently asked questions and see if you can get an answer to your question right away.

For returns, exchanges and complaints, read more here.

If you still need our help, you can contact us via our form below.

Our customer service is available on working days between 08:00 and 17:00.

If your case is related to an order, please provide the email you used for your purchase.

Contact for possible co-operation?

Send an email to collab@eqpestore.com and we will get back to you shortly.

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Two people in winter clothes, one in beige and one in purple. One is adjusting the other's backpack.

EQPE makes gear that's not only functional and sustainable, but also damn good-looking.