Due to high demand, we are currently experiencing longer response times. We are working as quickly as possible to respond to your message. We humbly thank you for your patience.

Customer service

We work hard to make your shopping experience with us as easy as possible. If you need our help, we are here for you!

For returns in Austria: Here you can find Sevice Points that accept your return with DHL.

Feel free to check out the most frequently asked questions and see if you can get an answer to your question right away.

For returns and exchanges, read more here.

Do you have a claim? For orders placed before 1 September 2025, create a case in the form below. For orders placed from 1 September 2025 onwards: Click here

If you still need our help, you can contact us via our form below.

Our customer service is available on working days between 08:00 and 17:00.

If your case is related to an order, please provide the email you used for your purchase.
Two people in winter clothes, one in beige and one in purple. One is adjusting the other's backpack.
Person skiing in snowy landscape.
Person dressed in winter gear, including sunglasses and a headband, stands in a snowy landscape with blurred trees in the background.
https://a.storyblok.com/f/285898/3308x4816/7abd506683/outdoor.jpg
https://a.storyblok.com/f/285898/1440x2556/dfdfef33b5/bike.jpg

EQPE makes gear that's not only functional and sustainable, but also damn good-looking.