Complaints

If something does not work as it should, we will of course help you. We are responsible for original faults in the item. The right to make a claim does not apply to faults caused by normal wear and tear. Claims can only be made within the first 3 years after purchase.  

For an approved claim, we will choose the most suitable solution: repairing the fault, sending you a new fault-free item or crediting you for the corresponding value of the product. If the fault cannot be repaired, or is not repaired within a reasonable time, you have the right to cancel the purchase. If the purchase is cancelled, we will refund what you have paid once the item has been returned.  

To submit a claim, please use our returns portal here.

Do you need to make a claim for an item ordered before September 2025? Contact customer service here.