Complaints

If something does not work as it should, we will of course help you. We are responsible for original faults in the item. The right to make a claim does not apply to faults caused by normal wear and tear. Claims can only be made within the first 3 years after purchase.  

For an approved claim, we will choose the most suitable solution: repairing the fault, sending you a new fault-free item or crediting you for the corresponding value of the product. If the fault cannot be repaired, or is not repaired within a reasonable time, you have the right to cancel the purchase. If the purchase is cancelled, we will refund what you have paid once the item has been returned.  

If you have any questions or need help, you are always welcome to contact our customer service here.

To ensure your complaint is directed to the correct department, please select the link that applies to when you placed your order:

• If you placed your order on or after 7 July 2026 - Use our return portal here

• If you placed your order before 1 September 2025 - Contact us through our form here

• If you placed your order on or after 1 September 2025 - click here