Returns & exchanges
At EQPE, we're all about creating products that make you smile. We hope that your new EQPE purchase has you grinning from ear to ear! But in case it's not quite the perfect fit, don't worry - we've got you covered. We offer a 30-day return policy from the date of delivery confirmation, during which you can exchange your product for a different size at no extra charge. And if you decide to return it, just note there is a delivery fee of 4.90 EUR.
To make the process super smooth, please make sure to keep all tags attached, use the original packaging, and ensure the product is in the same great condition as when you received it. We want you to be completely satisfied with your EQPE purchase!
How to make a return or exchange?
Would you like to return or exchange your product? Please follow these steps below:
Go to our return centre, click here.
For returns in Austria: Here you can find Sevice Points that accept your return with DHL. Make sure to use the filter "Drop-off parcel" and please return at a Wunsch-Postfiliale if possible.
Log in with your e-mail and ordernumber which you´ll find in your order confirmation
Choose if you want to return or exchange your product
Click on the product(s) you want to return/change size on.
Move to the next step and choose delivery
Confirm your choice and complete the process
Use the QR code/return label you received by email when registering your return/exchange.
Please note! It’s important that you use the QR code/return label provided by us when you registered your return, otherwise we’ll have trouble processing it.
Leave your return at your nearest pick up point.
Exchange - We’ll handle and ship your exchange product as soon as you’ve registered your exchange in our return portal.
Refund - your refund will be processed after we have made a quality check that can take up to 14 days. After that your refund will be processed and that can take up to 3-5 working days depending on your payment method.
Just a friendly reminder that we do charge a fee for returns and the cost of shipping will be deducted from your refund. We also ask that you make sure to initiate your return or exchange within 30 days of receiving your order, as we are unable to process returns that come in after that time frame.
To ensure a smooth process, we recommend obtaining a tracking number and proof of postage from your post office.
If you have any questions or need further assistance, please don't hesitate to reach out to us through our form here. We're here to help!
Right of withdrawal
Here you will find our form for the right of withdrawal
